To better serve Petersburg utility customers, Utility Billing will now be handled by the Department of Public Works & Utilities. The phone number for Utility Billing is 804-733-2349. The email address is: utilitybilling@petersburg-va.org.
Specific Utility Billing & Analysis services include:
- Setup new accounts
- Update existing accounts
- Terminate accounts
- Address billing inquiries & issues (including adjustments)
- Garden Meter/Pool Fills
- Water meter services
- Print and mail utility bills
For all questions regarding utility payments, please call Collections at 804-733-2346 or email: citycollector@petersburg-va.org.
Specific Collections services include:
- Collection of all current and delinquent bills
- Posting all utility payments
- Printing and mailing personal property and real estate tax bills
- All cashier and customer payment activities