Billing and Collections (COVID-19 Updates)


2020 Updated Utility Billing Schedule

Update on Utility Billing

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The Office of Billing and Collections is open M-F, 9:00am - 4:30pm. The office is located at 144 N. Sycamore Street in Petersburg. A facial covering is required to enter the facility. 


As a safety precaution, the acceptance of cash payments is suspended. At this time, only credit/debit card, money order, cashier check, or personal check are accepted.


For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.


CLICK HERE STAFF DIRECTORY

  1. June 8, 2020
  2. June 1, 2020
  3. April 17, 2020
  4. April 1, 2020

Due to reading and printing delays, the utility bills for June 2020 will be mailed on July 2, 2020 and the new due date will be July 23, 2020.


June 8, 2020 Update:

Effective Tuesday, June 9th,  the City of Petersburg will expand its operation of a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).


This limited service area will now be available for water connection, customer service inquiries, and payment services. The service window will operate Monday-Friday from 9:00am – 4:30pm.


As a safety precaution, the Office of Billing and Collections has suspended the acceptance of cash payments. At this time, only credit/debit card, money order, cashier check, or personal check will be accepted.


While this service window is primarily for billing and collections, the Commissioner of the Revenue will also have access to assist customers should the need arise.


For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.