Billing and Collections (COVID-19 Updates)

The Office of Billing and Collections is open M-F, 9:00am - 4:30pm. The office is located at 144 N. Sycamore Street in Petersburg. A facial covering is required to enter the facility.

As a safety precaution, the acceptance of cash payments is suspended. At this time, only credit/debit card, money order, cashier check, or personal check are accepted.

For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.

The Office of Billing and Collections will also be closed to the public on the following dates for in-service training:

January 8, 2021

February 12, 2021

March 12, 2021

April 2, 2021

May 7 , 2021

June 11, 2021

CLICK HERE STAFF DIRECTORY

2020 Updates Below

Due to reading and printing delays, the utility bills for June 2020 will be mailed on July 2, 2020 and the new due date will be July 23, 2020.

June 8, 2020 Update:

Effective Tuesday, June 9th, the City of Petersburg will expand its operation of a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).

This limited service area will now be available for water connection, customer service inquiries, and payment services. The service window will operate Monday-Friday from 9:00am – 4:30pm.

As a safety precaution, the Office of Billing and Collections has suspended the acceptance of cash payments. At this time, only credit/debit card, money order, cashier check, or personal check will be accepted.

While this service window is primarily for billing and collections, the Commissioner of the Revenue will also have access to assist customers should the need arise.

Billing and Collections (COVID-19 Updates)

The Office of Billing and Collections is open M-F, 9:00am - 4:30pm. The office is located at 144 N. Sycamore Street in Petersburg. A facial covering is required to enter the facility.

As a safety precaution, the acceptance of cash payments is suspended. At this time, only credit/debit card, money order, cashier check, or personal check are accepted.

For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.

Due to reading and printing delays, the utility bills for June 2020 will be mailed on July 2, 2020 and the new due date will be July 23, 2020.

June 8, 2020 Update:

Effective Tuesday, June 9th, the City of Petersburg will expand its operation of a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).

This limited service area will now be available for water connection, customer service inquiries, and payment services. The service window will operate Monday-Friday from 9:00am – 4:30pm.

As a safety precaution, the Office of Billing and Collections has suspended the acceptance of cash payments. At this time, only credit/debit card, money order, cashier check, or personal check will be accepted.

While this service window is primarily for billing and collections, the Commissioner of the Revenue will also have access to assist customers should the need arise.

For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.

June 1, 2020 UPDATE:

Effective Monday, June 1st, the City of Petersburg will open a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).

This limited service area will be open only for water connection services. The service window will be open for operation Monday-Friday during the hours of 9:30am-12:00pm and 1:00pm–3:30pm.

The Office of Billing and Collections has suspended the acceptance of cash payments. At this time, we are only accepting credit/debit card, money order, cashier check, or personal check.

While this service window is primarily for billing and collections, the Commissioner of the Revenue will also have access to assist customers should the need arise.

April 17, 2020 Update:

In accordance with Executive Order #55, the new collection window for Utilities customers will remain closed until further notice.

Please email CityCollector@petersburg-va.org for essential water connection services.

To minimize any potential spread or exposure, the following payment methods will be accepted:

- Online Payment Portal

- Drop Box ( located at 144 N. Sycamore Street, the sign reads "Night Depository" )

- Pay by Mail ( P.O. Box 1271 Petersburg, VA 23804 )

April 1, 2020 Update:

In accordance with Executive Order #55, the new collection window for Utilities customers will remain closed through April 17, 2020.

Please email CityCollector@petersburg-va.org for essential water connection services.

To minimize any potential spread or exposure, the following payment methods will be accepted:

- Online Payment Portal

- Drop Box ( located at 144 N. Sycamore Street, the sign reads "Night Depository" )

- Pay by Mail ( P.O. Box 1271 Petersburg, VA 23804 )

__________________________________________________________________

Utilities will accept customers for essential water connection services only through the new collections window:

- Monday-Friday, 10am-12pm and 1pm-3pm

The new collections window is located in the Fiscal Management Building (144 N. Sycamore Street).

To minimize any potential spread or exposure, the City is strongly encouraging our residents to use the following methods:

- Online Payment Portal

- Drop Box ( located at 144 N. Sycamore Street, the sign reads "Night Depository" )

- Pay by Mail ( P.O. Box 1271 Petersburg, VA 23804 )

Effective Monday, June 1^st, the City of Petersburg will open a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).